We are committed to ensuring complete client satisfaction with the services we provide. If, for any reason, you are not satisfied with our work, we encourage you to contact us promptly so we can make every reasonable effort to address and resolve the issue.
If we are unable to meet your requirements and you choose to cancel the service, the following refund policy will apply:
Full Refund:
A full refund will be issued if the service is cancelled before any work on the project has commenced.
Partial Refund:
If work has already begun but the project has not yet been completed, a partial refund will be provided based on the proportion of work completed.
No Refund:
Once the project has been fully completed and delivered, no refund will be issued.
All refunds will be processed using the original payment method. Please allow 7–10 business days for the refund to be completed.
We reserve the right to amend this refund policy at any time without prior notice. By purchasing our services, you acknowledge and agree to the terms outlined in this policy.
If you have any questions or concerns regarding our services or refund policy, please contact us at finance@optimaxglobal.net, Our team will be happy to assist you.